What Makes a Good Manager?

We are familiar with the phrase “people don’t leave bad jobs they leave bad managers”

In my opinion managers are critical to the success of organisations today more than ever before and they play a vital role in maximising an employee’s engagements with and contribution to the organisation.

Effective managers can boost morale, increase productivity and reduce turnover. It is incumbent upon all organisations to ensure that their managers are equipped with the necessary skills and training required to successfully manage their teams. I have outlined below some of the qualities / traits of what I have heard repeatedly from individuals when they describe a good manager:

  1. Recognises team members for their efforts and contributions – never underestimate the value of a simple “Well done” or a “Thank you”.
  2. Communicates expectations in a clear and concise manner.
  3. Encourages employees to grow and develop whilst providing them with the relevant resources in order to do so.
  4. Leads by example – motivates others whilst setting the directions for the team & striving for continuous improvement.
  5. Listens & shows empathy – is aware of the value of listening in order to build relationships as well as minimising grievances.

There are many qualities that a good manager can possess and I am sure that I have missed a few along the way however I would be very interested in hearing some of your own thoughts on this.

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